Shipping and Returns Policies

Part 2 of the General Terms and Conditions. View part 1 on Terms and Conditions page.

2.1 Payment Methods

We accept payment by Visa, MasterCard, American Express, JCB, Discover, and Diners Club. COD orders or debit cards are not accepted. We does not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

This store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or Fax.

If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Microsoft Internet Explorer (Edge), Mozilla Firefox, Chrome or Safari.

2.2 Shipping Information

We offer different shipping options, including free ground shipping for orders over USD/CAD 100 & EUR/CHF/GBP 75.

1. Standard ground shipping (4-7 business days)
2. Express Shipping (3 Day Shipping)
3. Two Day Shipping (US & Canada only)
4. Next Day Shipping (US & Canada only)

Processing: Orders ship Monday through Friday, excluding holidays. Processing usually takes 1-2 business days.

During peak season (late November to early January) orders can take longer to process.

Freight Forwarders: #Yes does not ship to Freight Forwarders under any circumstances. #Yes currently does not offer shipping to APO/FPO/PO addresses.

Shipping Costs:

Under USD/EUR/CHF/GBP 20.- (Tax included) = 4.95

Over USD/EUR/CHF/GBP 20.- (Tax included) = 10.95

Over USD/CAD 100 & EUR/CHF/GBP 75 (Tax included) = Free Standard Ground Shipping

For express shipping rates please check pricing at the 'order checkout' phase.

Tax may be applied on the Shipping Cost.

After placing your order you will receive an Order Confirmation email within 30 minutes of submitting the order.

You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.

Didn't receive your order confirmation or tracking details? Please reach out to our customer service team.

2.3 Returning Merchandise

Every item we sell has a 30 day return policy* from the purchase date. If your new, unused item doesn’t work out, you have 30 days to return for a refund. There is a flat rate return fee of $6.95 that will be subtracted from your total refund for US and Canadian web store orders. There is no return fee for EU/CH orders.

All items must be returned in original condition, including manufacturer packaging, tags, documentation and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged, and do not use manufacturer boxes for shipping back bindings. They must be placed within a separate shipping box.

To initiate a return, please click here.

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Please see our warranty policy here.

Received a damaged or incorrect item? Contact Us

2.4 Online Gift Cards

We may offer online Gift Cards for sale. Any Gift Cards purchased on this website can only be used to buy products on this website. They cannot be redeemed for cash, except as required by law. Gift cards cannot be reloaded.

2.5 Sales Tax

Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges.

2.6 Refunds, Credits and Balances Due

As soon as we receives and processes your return, we will notify you via email. Your credit card should be credited within 15 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

2.7 Timing of Billing

Credit Cards: Your credit card is authorized at checkout. If this authorization is not successful you will be notified at checkout and can use another card or payment type. If authorization is successful, we then pass the order through a fraud and ID theft security system. If approved your order is processed and you will receive a confirmation email. If you have not received a confirmation email within 12 hours of placing your order please contact us here.

2.8 Damaged and Defective Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact YES customer service here.

2.9 Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

2.10 Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintains no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

2.11 Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered.

If an item ordered is out of stock, you will receive an email detailing the item in question and how to proceed.

We reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, we will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.